FAQ

Here you will find frequently asked questions about our shop, the ordering process, discount codes, our products, the certificates and our company in general.

INFORMATION ON PAYMENT, RETURNS & SHIPPING

Order process

How can I add a note to the order?

This is easy to do in the shopping cart; Look here !

Instructions: Place the products you would like to order in the shopping cart. If your shopping cart is not displayed automatically, you can access it using the shopping bag symbol at the top right. There you will find the words “Add note” under your selected products. Click on it and enter your note. Then click “Save Note.” We can then read your note when processing your order.

How do I redeem a gift voucher?

Put the boep products you want to order in your shopping cart and then click on the shopping cart symbol at the top right. Click on “Checkout”. The following page for the ordering process looks different on the computer and on the mobile:

On the desktop you will see the “Discount code” field on the right under the selected products. Enter the code that is on your gift voucher and click “Apply”.

If you order from your smartphone or tablet , the line “Add discount” will be at the top. Click on it to display the discount code field. Here you can find a screenshot as an example . Enter the voucher code and click on the arrow to apply the voucher code.

Shipping costs are always calculated at checkout after all discounts and vouchers have been deducted. The voucher cannot be redeemed in partial amounts and cannot be combined with discount codes or promotional codes. das boep GmbH assumes no liability if the card is lost, stolen or illegible.

Can I provide two or more delivery addresses?

No, unfortunately that is not possible at the moment. If you want to order products for yourself and send a gift set to someone else at the same time, you would need to place two orders.

Can I include a personalized greeting card with a gift?

Yes very much! Simply write us the text that should appear on your greeting card in the note in the shopping cart . We will lovingly and neatly write the card by hand for you.

Discount codes

How do I redeem a discount code?

Put the boep products you want to order in your shopping cart and then click on the shopping cart symbol at the top right. Click on “Checkout”. The following page for the ordering process looks different on the computer and on the mobile:

The field for the discount code will be displayed directly on your desktop . Enter the discount code there and click “Apply”.

If you order from your smartphone or tablet , the line “Add discount” will be at the top. Click on it to display the discount code field. Here you can find a screenshot as an example . Enter the discount code and click on the arrow to apply the code.

Shipping costs are always calculated at checkout after all discounts have been deducted.

Can I redeem a discount code when purchasing vouchers?

No, this is not possible. Vouchers are excluded from all % discount codes. If you redeem a discount code when placing an order, the discount will be deducted from the valid products, but not from the voucher.

Can I redeem a discount code when purchasing Unperfekt products?

No, this is not possible. Our Unperfekt products are already reduced by 30% compared to the normal price. Therefore, our Unperfekt products are excluded from all % discount codes. If you redeem a discount code on an order of regular products and imperfect products, the discount code will only be applied to the regular products.

Do you have a twin discount?

Yes! Twins are of course twice as sweet, but they also often mean double spending on clothing, care products and initial equipment. That's why we offer you a 10% twin / multiple discount . Simply create an account for our online shop. Then write us an email with the subject “Twin discount” to support@dasboep.de with the email address you used to create the account and your twins’ birth certificates. We will then activate the discount for you and provide you with the corresponding discount code.
PS Of course the discount also applies to multiples!

Do you have a discount code for bulk orders?

Are there already some boep fans in your circle of friends? Do you have mom or dad friends who you would like to recommend our products to? Then place a collective order together and benefit from our group discount codes!

  • 10% for orders over €100 - code: bronzeboep
  • 15% for orders over €200 - code: silberboep
  • 20% for orders over €300 - code: goldboep
Do you have a quantity discount?

Yes! If you order the same product more than three times*, we will reward you with an automatic discount of 10% for these products. However, the quantity discount can only be combined with other quantity discounts and is deducted automatically, i.e. without you having to enter a discount code in the corresponding field.

*Quantity discount does not apply to minis, imperfect products, vouchers, sets and bundles.

Can I combine the volume discount with other discount codes?

No, this doesn't work with our shop system. You can only combine quantity discounts with each other, but not with other discount codes.

Please note : If you enter another discount code during the checkout process, the volume discount will automatically disappear. The only exception to this are discount codes for free shipping!

boep Club

Wie kann ich mich zum boep Club anmelden?

Um Teil des boep Clubs zu werden, musst Du Dir nur ein boep Kundenkonto erstellen und schon sammelst Du automatisch Punkte! Für die Erstellung Deines Kontos erhältst Du automatisch 50 Startpunkte.

Wie kann ich Boep punkte sammeln?

Punkte erhältst Du für verschiedene Aktionen, so zum Beispiel für jede Bestellung – hier entspricht 1€ = 10 Punkten. Aber auch Deine Newsletter-Anmeldung, Dein Instagram-Follow oder Deine Produktbewertung belohnen wir mit Punkten. Außerdem kannst Du Deine Freund:innen werben und damit 1.000 Punkte erhalten.

wo finde ich meine Punkteübersicht?

Klicke einfach im Menü auf boep Club und logge Dich ein. Du hast noch kein Konto? Dann musst Du zunächst ein Konto erstellen. Unter "Mein Konto" findest Du unter Deinen Bestellungen immer eine Übersicht über Deinen aktuellen Punktestand und Deine Prämien.

Wie kann ich meine Punkte einlösen?

Klicke hierfür in Deiner Übersicht die Prämie an, die Du gerne erhalten würdest. Wenn Du dafür genug Punkte gesammelt hast, erhältst Du einen Rabattcode, den Du bei Deiner nächsten Bestellung einlösen kannst. Bei Geschenken musst Du dafür das Geschenk in den Warenkorb legen*. Wenn Du den Code nicht direkt einlösen möchtest, findest Du ihn jederzeit in Deiner Punkteübersicht. Er läuft nicht ab und kann zu einem späteren Zeitpunkt eingelöst werden.

*Der Preis wird nach Eingabe des Rabattcodes automatisch abgezogen. Der Rabattcode ist nicht mit anderen Codes oder Aktionen kombinierbar.

Wie funktioniert das Freund:innen-Empfehlungsprogramm?

Wenn Du im boep Club angemeldet bist, erhältst Du einen individuellen Code, den Du an Deine Freund:innen weiterleiten kannst. Wenn sie diesen anklicken, erhalten sie einen 10€ Rabattcode für ihre Bestellung ab 35€. Nutzen sie diesen Code für ihre Bestellung, werden Dir automatisch 1.000 Punkte gutgeschrieben! Du musst also nichts weiter tun, um Deine Belohnung zu erhalten.

Verfallen meine boep Punkte?

Ja, Deine boep Punkte verfallen nach 365 Tagen. Vorher bekommst Du aber eine Erinnerung von uns.

Products in general

Here you will find all information about our products in general. For information about the individual products, please click on the product page of the product you are looking for.

Are all products vegan?

Yes! the boep is a matter of the heart for us; This means that we not only pay attention to natural ingredients, but also to respectful treatment of people and nature.

Our products do not contain any animal ingredients and are therefore all vegan.


We also avoid adding beeswax and wool wax (lanolin), ingredients often used in baby care, and prefer to use plant-based ingredients such as shea butter and cocoa butter.

Where do you make the products?

Since day one, we have been developing and producing all of our conventional care products in cooperation with a renowned natural cosmetics manufacturer from the Allgäu. Here you can get insights into the production !

We produce our shampoo pieces and our strawberry pieces together
with a manufacturer from Austria that specializes in solid care products.

We produce our easy combing sprays with a local manufacturer here in the region who has specialized in hair care for years.

Do all of your products smell the same?

A mom recently described the scent of our products as " very subtle, somehow incredibly clean and not at all "eco-friendly" " - reason enough for us to write a short section about it! :)

We believe that good, natural ingredients in no way exclude a pleasant, subtle scent. That's why we have scented products for young and old and unscented products for very sensitive skin.

Our first product - the baby bath oil - with its natural fragrance composition is considered a model for all other baby care products in the boep series.

Our sun creams are available with the same fresh scent and in a fragrance-free version.

Our med series was developed for extra sensitive skin (e.g. neurodermatitis or rosacea) and does not contain any fragrances.

Our care range for all moms and soon-to-be moms has a fresh, more adult scent without any herbal tea aroma! :)

How long do your products last?

You can find the expiry date of our products individually on each packaging: on the bottles on the back and on the tubes on the tube fold on the back. After opening, we recommend using the products within 6 months. To ensure that the products retain their quality for a particularly long time after opening, we recommend the following tips :

• It is best to store your boep products in a cool and dry place.

• Be careful not to contaminate the products with other substances.

• You can wipe the closures clean with a tissue from time to time - especially if residue has already formed here.

• Always close the containers tightly after use.

If you actually have a product from us in your hand that is actually still shelf-stable, but crumbles badly or smells nasty, please stop using it and let us know via our contact page. We will then take care of it immediately and if necessary. Deliver replacement.

Why do some products contain palm oil ingredients?

Our goal is to offer natural cosmetics that are good for us and for nature. Therefore, aspects of sustainability are particularly important to us. Recently, the use of palm oil in cosmetics has been reported more frequently. Some ingredients in our products also contain oil palm components; We would like to explain this in a little more detail here.

Palm oil is a vegetable oil that is obtained from the fruits of the oil palm tree. In care products it is used either as a direct raw material or to produce other ingredients (e.g. surfactants and emulsifiers). The latter is the case with our products.

However, when using palm oil, no one criticizes its applicability in terms of skin compatibility, only the method of extraction. That's why we only use palm oil from certified, sustainable cultivation .

Our products are certified natural cosmetics that have always been produced in accordance with the strict guidelines of the COSMOS NATURAL standard. Since January 1, 2019, these guidelines have stipulated that only sustainably grown palm oil may be used in all certified products. You can find proof of our COSMOS NATURAL seal here. Compliance with all guidelines for the seal is checked annually.

The theoretically simple requirement to replace palm oil has so far proven to be difficult to implement in practice, as palm oil is a very neutral, well-tolerated oil. Alternative oils are often mineral oils that we don't want to use. With other natural oils the same phenomenon would probably occur over time. Basically, any over-controlled cultivation of a single raw material cannot be good for our nature - regardless of whether it is almonds, avocados or oil palms.

Sunscreens

Frequently asked questions about our sunscreens

What does “mineral filter” mean?

There are two types of UV filters used in sunscreens: organic filters, colloquially known as "chemical" filters, and inorganic filters, more commonly known as "mineral" or "physical" filters. [1] Sunscreens with chemical UV filters penetrate the skin, absorb the sun's rays and convert them into heat energy. Mineral filters, on the other hand, lie on the skin and reflect the sun's rays; They form a physical barrier and prevent UV rays from penetrating the skin cells. [2] [3]

Some chemical filters are suspected of having a hormonal effect, as this effect has been partially proven in cell and animal experiments. According to current knowledge, the Federal Institute for Risk Assessment has so far only classified one chemical sun protection factor as harmful to health; However, a “re-evaluation of approved UV filters at European level should be sought”. [4] [5]

Our certified natural cosmetic sunscreen protects your skin and that of your children with a purely mineral zinc oxide filter. Zinc oxide has proven to be a safe ingredient for baby and child care products and also protects the environment on beach holidays. Did you know that some chemical filters are already banned in Hawaii and Palau because they pollute the oceans and bleach corals? [6] [7]

[1] Serpone N. et al. Inorganic and organic UV filters: Their role and efficacy in sunscreens and suncare products . Inorganica Chimica Acta, 2007, 360, 794–802

[3] Regensburg University Hospital, sun without sun protection? 2014, online at : https://www.ukr.de/service/aktuelles/03828.php (June 18, 2014)

[2] Meinhard, E. Service: Sunscreens put to the test . For ARD | DasErste.de, 2018. Online at: https://www.daserste.de/information/politik-weltgeschehen/morgenmagazin/service/service-Sonnenschutzmittel-Test-100.html (May 28, 2018)

[4] Throl, C., Thomas, K. Sun cream in the test: Which sun protection we recommend for the skin . In: ÖKO-TEST June 2018, 2018. Excerpt online at: https://www.oekotest.de/kosmetik-wellness/Sonnencreme-im-Test-Welchen-Sonnenschutz-wir-fuer-die-Haut-empkommenen_111085_1.html ( May 24, 2018)

[5| Federal Institute for Risk Assessment (BfR), information, tips and recommendations on sunscreen products, 2005. Online at: https://www.bfr.bund.de/cm/343/information_tipps_und_ommendations_zu_sonnenschutzmittel.pdf (August 22, 2005)

[6] n-tv, Hawaii bans UV filters: Sunscreens harm marine animals n, 2018. Online at: https://www.n-tv.de/wissen/Sonnencremes- Schaden-Meerestieren-article20497528.html (June 26, 2018 )

[7] n-tv, Holiday paradise protects corals: Palau bans most sunscreens , 2018. Online at: https://www.n-tv.de/wissen/Sonnencremes- Schaden-Meerestieren-article20497528.html (02.11.2018)

What is the difference between the sun cream family and the sensitive sun creams?

The Sensitiv sunscreen (SPF30 and SPF50) and the sunscreen family (SPF30) only differ in scent.

Our sunscreen family in the yellow tube smells very delicate and fresh like our boep scent.

Our Sensitive sun cream in the white tube has no fragrance and therefore protects highly sensitive baby skin and skin prone to sun allergies in a particularly gentle way.

What does “compliant with the Hawaii Reef Law” mean?

All boep sun care products do not contain the chemical UV filters oxybenzone, octinoxate and octocrylene and are therefore compliant with the Hawaiian Reef Law.

The Hawaii Reef Law first came into effect in 2018 and prohibits the use of sunscreens with the above-mentioned UV filters in Hawaii due to their coral-damaging properties.

Excerpt from the law: "Oxybenzone and octinoxate cause mortality indeveloping coral; increase coral bleaching that indicates extreme stress, even at temperatures below 87.8 degrees Fahrenheit; and cause genetic damage to coral and other marine organisms. These chemicals have also been shown to degrade corals ' resiliency and ability to adjust to climate change factors and inhibit recruitment of new corals." (Page 1)

You can read the law here (original in English).

Do the sunscreens contain chemical filters?

No. Our sunscreens do not contain chemical UV filters and are compliant with the Hawaii Reef Law* . The Hawaii Reef Law prohibits the use of sunscreens that use oxybenzone, octinoxate or octocrylene as UV filters because they can harm corals.

We deliberately chose a purely mineral zinc oxide filter. The mineral UV filter does not interact with the skin, but sits on the skin like a mirror and reflects the sun's rays. In addition, all boep sun creams are certified according to the strict COSMOS NATURAL guidelines for controlled natural cosmetics. COSMOS NATURAL does not allow the chemical UV filters mentioned above.

Do your sunscreens contain nanoparticles?

Our sunscreens use zinc oxide, a naturally occurring, inorganic substance, as a UV filter. For use in cosmetics, zinc oxide is reduced in size so that it can be processed as a powder. The question often arises about the size of the comminuted particles - especially whether the particles are nanoparticles (size between 1-100n m). According to the requirements of the European Commission, nanoparticles must be marked in the list of ingredients if they are nanomaterial, i.e. more than 50% of the particles are nano-sized. According to these specifications, the filter we use is not nanomaterial, but individual particles can still be nano-sized.

The question of whether nanoparticles are good or bad for the skin is not just about size, but above all about the question of whether they are “biopersistent”, i.e. can remain in the skin. And that is not the case with our sunscreen, which only contains zinc oxide particles. In recent years there has been a lot of different information about nanoparticles, but not all of it has been scientifically validated and has unfairly caused uncertainty among customers. Please take a look at this general article here .

Product info

You can find all information about the individual products on the product pages.